Refund policy

Refund Policy

All products sold on this store are digital downloads (PDF files). Due to the nature of digital products, all sales are final and non-refundable once the file has been downloaded or access has been granted.

No Refunds on Digital Products

Because digital files are delivered instantly and cannot be returned, we do not offer refunds or exchanges after purchase. Please review the product description carefully before completing your order.

Exceptions

We will offer a replacement file or a full refund in the following cases:

The file is corrupted or cannot be opened
You received the wrong file
The file does not match the product description

To request assistance, please contact us at elsanhoury145@gmail.com within 7 days of purchase and include your order number.

European Union Customers

If you are located in the European Union, you acknowledge that by downloading the digital product, you expressly consent to the immediate performance of the contract and waive your right of withdrawal under EU consumer protection law.